CUSTOMER CARE
Welcome to Nal Nur Collection Hijab & Fashion 2014 - 2016.
NNC updates muslimah modern attire & latest trendy fashion design.
NNC is committed in bringing you quality apparel and good customer service to enhance your shopping experience.
NNC strive to maintain long term partnership and appreciate your feedback.
Thank you for visiting Nal Nur Collection website. We appreciate your Patronage.
Have any questions or concerns?
We’re always ready to help!
Call us at
+6 012 744 5224
or send us an email to:
RETURNS
General email address for stock return: nalnur.collection@gmail.com
Return Details
Email e.g. abc@gmail.com)
Sales Order Number:
(the order number for the item that you want to send back)
Reason:
(e.g. stain item/button missing)
Tracking Number:
(your courier company tracking number)
Replacement Item:
(tell us the item that you want to replace e.g. EB8801)
Returnable/Exchangeable Condition Section
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Items that are terribly damage or stained
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If the event the quality, design and size of the item are far from your customer’s expectation, exchange of item is allowed with other design; Subject to the return and replacement shipping fee to be borne by customer
Non-Returnable/Non-Exchangeable Condition Section
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Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the online picture
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Item design is slightly different from the picture displayed (e.g. button or pocket)
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Return or exchange is not allowed if size measurement differs about 1-3cm
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Sold Out items are not available for exchange
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No Refundable Money & Credit
.
FAQ
Do you provide International delivery?
Nal Nur Collection provide international delivery order
How do I return an item?
Important Notes
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The return and replacement shipping fee will be borne by NAL NUR COLLECTION provided the return and replacement is due to Damage or Stained item.
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Any exchange of item is subject to the same design and color only.
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If customer request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer.
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If a higher price item is requested as replacement for a returned item, the remaining balance have to be topped up by customer. Otherwise, if lower price item is selected, the balance will be credited to customer’s NAL NUR COLLECTION account for future purchase. No monetary refund is allowed.
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NAL NUR COLLECTION reserves the right to reject any returned goods that do not meet the stipulated Stock Return Policy.
What is your returns policy?
Customers who wish to return or exchange any damaged item are responsible to ensure compliance with our policy below :
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Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or return
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Item returned must reach our premise within a week from the date of informing us
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Item must be returned unused, in original condition including taps, tag attached or packages. All items will be inspected upon return to us
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We will not be responsible for any returned item that fails to reach us
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Customers are required to e-mail us the Return Details to nalnur.collection@gmail.com.
How do I track my order?
Pos Laju
Skynet Express
Aramex Express
Pos Parcel
How can I contact your couriers?
directly contact our customer service
+6 012 744 5224
What are your delivery options?
by courier services / COD / walk-in